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Lighthouse1 Announces Major Quality Initiative Milestones Reached |
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Leading CDH Provider Achieves Growth and Quality Improvement
September 09, 2008 –Minneapolis, MN - Representatives of Lighthouse1, the industry leading provider of consumer driven healthcare (CDH) software solutions, announced today the company has already achieved outstanding progress in its 2008 Quality Initiative Program. Using rigorously developed quality metrics, based on proven industry methodology, Lighthouse1 reports that the company’s aggregate quality performance scores have doubled since December of 2007. Reports showed less than .1% downtime and 97% completion of critical processing and report generation within specified timeframes.
At the beginning of 2008, Lighthouse1 began a series of initiatives aimed at improving the performance and reliability of its Lighthouse1 OnDemand™ solution. The initiatives, which are now incorporated into a continuous improvement process program at Lighthouse1, included setting baselines, developing key quality metrics and generating new targets for service levels and performance. Although Lighthouse1 had quality processes in place prior to 2008, the new initiatives were focused on improving performance in the face of the company’s accelerating growth curve.
“I believe that our improved service levels and performance, in addition to the product innovations we’ve introduced in the past few months, have really been the contributing factors to our growth this year,” said Jeff Brunsberg, Chief Market Officer for Lighthouse1. “In 2008 alone, Lighthouse1 has doubled the number of consumers using the Lighthouse1 OnDemand™ solution to manage their CDH account.”
Lighthouse1 monitors the performance of Lighthouse1 OnDemand™ daily across more than 20 key metrics including portal responsiveness, claims management, debit card balances, enrollment and service request resolutions. In addition, Lighthouse1 publishes a Daily Process Status Report for its clients, which tracks processing completion for key components of the Lighthouse1 OnDemand™ solution including debit card transactions, reimbursements, contributions, and report generation.
“Today, our customers are experiencing more than 99.9% uptime and availability of service, including scheduled maintenance periods. In our business, that’s about as perfect as it gets,” said Cindy Neis, Executive Vice President, Product & Delivery at Lighthouse1. “Those numbers really demonstrate the Lighthouse1 team’s dedication to providing a rock solid infrastructure and processes that are as close to error-free as possible. I think the results of our quality initiatives can also speak to the viability of the Software-as-a-Service model in general.” Neis added that Lighthouse1 was promoting the total transparency of its quality metrics for clients as a way to monitor and improve performance against goals.
“I’m very pleased with the results from this year’s quality initiatives at Lighthouse1, but we’ll never stop seeking to improve the quality of our services and products,” said Laine Brantner, COO of Lighthouse1.
About Lighthouse1
Lighthouse1 delivers Consumer Driven Healthcare (CDH) software solutions including Lighthouse1 OnDemand™, the high performance Software as a Service (SaaS) solution, to resolve challenges in the administration of Section 125, 105, 132 and other pre-tax spending programs in the healthcare and employee benefits industry. Its mission is to use the latest technology and services to assist and support CDH administrators in the management of healthcare account services. Lighthouse1 OnDemand™ allows third party administrators and healthcare providers to manage services for employer plans that include: Flexible Spending Accounts (Medical and Dependent Care), Transit and Parking, Health Reimbursement Arrangements and Health Savings Accounts. More information is available at www.lighthouse1.com
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