|
|
|
| Technical Service |
|
|
|
|
Technical Support |
|
|
Throughout the implementation process and throughout the relationship with Lighthouse1, certain questions, customization needs and other details may require more in-depth technical support. The technical and development staff at Lighthouse1 will be involved not only in the configuration of your customized interface, but will also be available to field technical inquiries.
The Technical Service Team is the continual on-call support team to answer questions, help with technical issues and log any product questions or requests for the organization.
Once partners go through implementation they are transitioned to the Technical Service team and continue to work with their partner success manager and partner growth manager for on-going support and growth with Lighthouse1.
As part of your implementation team, your implementation manager will configure default settings into the training and production environments. This allows for quick and easy set up in those environments of test and production employer data. |
|
|
|
|
|
Ongoing Maintenance Support |
|
|
Local Service Support
Support services are in Minneapolis, MN and Fargo, ND with frequent traveling by executive's as well as Technical Service team members, such as the Partner Growth Team.
Hot-line Services
Standard support hours are 7:00 a.m. to 7:00 p.m. CST, when your staff may call the toll free number to get immediate assistance from Lighthouse1 Technical Service. Lighthouse1 also has a 24x7 support timeframe for escalated issues, where Technical Service team members may be paged during off-standard hours when immediate assistance is needed. |
|
|
|
|
|
User Groups |
|
|
Various user groups are available for involvement in strategic product as well as feature-specific discussions.
Partner led User Group
Partners participate in discussions of not only Lighthouse1 but other industry-relevant topics in our organic
Partner led User Group
Strategic Advisory Group
Certain partners, may change each year, are brought in at an executive level to drive high level strategy for product and service initiatives at Lighthouse1
Feature/Product Specific User Groups
Selected partners showing interest in particular features or products are invited to participate in design and strategy sessions.
|
|
|
|
